Bulkbullys.ca truly appreciates your business and support, as a small business it means the world to us! We want you to be happy with your purchase, but we understand sometimes people (and pups!) change their minds. If you aren’t 100% satisfied with your order we will accept returns of unopened products in their original packaging within 15 days of delivery. The customer is responsible for return shipping charges, please email us at email@example.com in advance if you wish to send back your purchase.